Last updated: 17 August 2026
We want you to be glad you hired us. This page says plainly what happens to your money in every situation we can foresee. If your situation is not covered here, email us and we will deal with it fairly.
The short version. Before we deliver your initial design, you can cancel for a full refund. After we deliver it, the $200 USD is earned. Hourly work is billed only after it is done, so there is never anything to refund in advance. There is no subscription, so there is nothing to cancel.
Initial website design — $200 USD
Before we deliver the design
Change your mind at any point before we show you the finished initial design and we refund the full $200 USD. No reason needed, no deduction.
After we deliver the design
Once we have delivered the initial design, the fee is earned and is not refundable — you have received the files and they are yours to keep and use.
If the delivered work is faulty
If something we built does not work as described, tell us and we will fix it at no charge. If we cannot make it right within a reasonable time, we will refund the $200 USD.
Ongoing work — $150 USD per hour
Hourly work is quoted before it starts and invoiced after it is finished, so you never pay in advance and there is nothing to refund. You may stop ongoing work at any time; you pay only for hours already worked, and we will tell you where things stand.
If an hourly invoice contains an error, tell us within 30 days and we will correct it.
Cancellation
There is no subscription and no recurring charge, so there is nothing to cancel and nothing that keeps billing. Because your website, hosting and domain are in your own name, ending work with us does not take your website down and does not lock you out of anything.
To end an engagement, email us. We will confirm in writing, invoice any hours already worked, and hand over whatever we have built so far.
How refunds are paid
Refunds go back to the original payment method, in US dollars (USD). We start them within 5 business days of agreeing the refund; how quickly the money appears then depends on your bank or card issuer, usually 5 to 10 business days.
If you disagree with a charge
Please contact us first — a direct email is almost always faster than a bank dispute, and we would rather fix the problem than argue about it. If you do raise a dispute with your bank or card issuer, we will respond with the records of what was agreed and delivered.
How to reach us
Merritt Digital
Alameda, California, United States
Email: info@merritt-digital.com
We reply to every message, normally within one business day.